No more disputes or payment delays, and much better relations with the client.
A major Cisco client was often uninformed about supply chain and shipping issues and regularly questioned charges, leading to disputes and payment delays of up to 90 days or more.
Virtira provided ‘game changing’ assistance that streamlined communications, boosted morale and understanding, and accelerated revenue receipt. Cisco now hopes to hold onto its Virtira support for as long as possible
Cisco regularly faced payment delays from their major brand-name customers because:
Thus, Cisco needed all relevant data collected and delivered in regularly scheduled reports.
CISCO says Virtira provides value by:
The client was pushing back on a multi-million dollar payment. Thanks to Virtira’s support, Cisco was able to resolve the outstanding payment.
“It’s all in black and white,” says a Business Development Manager at Cisco. “Before, it was taking 60, 90 days, or even more because they weren’t convinced they owed us. Now that we have Virtira providing weekly and monthly reports, we don’t have any more surprises or delays.”
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